By: Jesse Davis West February 14, 2019

2019 is shaping up to be the year of customer success, as advances in technology now make it possible to personalize in-store experiences like never before. If you’re interested in transforming customer experiences, removing friction from the buying journey, building loyalty and offering every customer VIP treatment, look no further than this list of innovative retail conferences.

The following ten retail conferences are perfect for customer-experience-minded retail professionals. Each of these excellent shows will give you a chance to see the latest technology and best practices that industry leaders are using to provide customers with unforgettable customer experiences.

eTail 2019

When: Aug 19-22, 2019 (East), Feb 24-27, 2020 (West)

Where: Boston, MA (East), Palm Springs, CA (West)

Website: https://etaileast.wbresearch.com/

Why you should go: eTail’s conferences are where the top minds in the retail industry meet, collaborate, and learn about what’s disrupting the industry today. eTail aims to “cut out the fluff” and provide attendees with content from innovators in the space.


Destination: D2C

When: Sept 12, 2019

Where: New York City, NY

Website: https://destination.yotpo.com/

Why you should go: Destination: D2C is a day-long conference where the brilliant minds behind today’s most exciting direct-to-consumer brands come together. Explore new trends in maintaining customer relationships, category expansion, eCommerce strategy and more in a series of interactive sessions and curated hands-on experience.


Groceryshop

When: Sept 15-18, 2019

Where: Las Vegas, NV

Website: https://groceryshop.com/

Why you should go: Groceryshop launched in 2018 with over 2,200 attendees and immediately became one of the leading events for innovation in grocery and consumer packaged goods (CPG). The conference is setting the stage for the event to expand in 2019 to over 3,000 attendees that aim to learn about and gain exposure to the latest innovations and best practices to win in a rapidly changing industry.


Modern Retail Summit

When: Oct 28-30, 2019

Where: Palm Springs, CA

Website: https://www.modernretail.co

Why you should go: With customers more influential than ever, retail strategies need to be built around their needs, behaviors and preferences. The Modern Retail Summit addresses new needs for retailers to utilize customer information and data insights in order to form strategic decisions. Discuss everything from the Amazon effect, new infrastructure and the shift in the direct-to-consumer world with big players in the industry.


High-Tech Retailing at CES 2020

When: Jan 07-10, 2020

Where: Las Vegas, NV

Website: https://hightechretailing.com

Why you should go: With the retail experience in transition to adopting new technological innovations, the High-Tech Retailing Conference plans to look at everything from creating a memorable experience for customers and analyzing data on keeping them happy, to the future of smart tagging for inventory and control.


NRF 2020 Vision: Retail’s Big Show

When: Jan 12-14, 2020

Where: New York City, NY

Website: https://nrfbigshow.nrf.com/

Why you should go: With over 38,000 attendees and 16,000 retailers in 2019, the NRF Big Show serves as one of the biggest opportunities for movers, shakers, and industry makers globally to expand their worldview. Meet visionary people, hear visionary ideas, experience visionary tech, and leave with a vision.


Shoptalk 2020

When: Mar 22-25, 2020

Where: Las Vegas, NV

Website: https://shoptalk.com/

Why you should go: Retail is undergoing a fundamental transformation. That’s why Shoptalk started the conversation in 2015. Five years later, Shoptalk 2020 will showcase game-changing technologies, trends, and business models from around the world, in addition to including an unparalleled group of US and international speakers.


Retail Innovation Conference 2020

When: May 2020

Where: New York City, NY

Website: https://retailinnovationconference.com/

Why you should go: The annual Retail Innovation Conference attracts America’s largest retailers while still providing an intimate environment. Participate in dialogue covering marketing, customer engagement, retail innovation, digital strategies, customer experience, omnichannel commerce, and operations. Listen to some of the most well-regarded brands and executives discuss how technological innovation is shifting how retailers look at products, design, and even culture.


RetailX 2020

When: Jun 09-11, 2020

Where: Chicago, IL

Website: https://www.retailx.com/

Why you should go: RetailX hones in on the unique intersection of e-commerce, store design and innovation. The conference features educational tracks designed to offer attendees a significant competitive edge in the rapidly evolving retail world. Expected to attract over 20,000 attendees, RetailX 2020 will extensively cover shopper-facing retail technology, in-store marketing and RFID.


Future Stores Seattle

Future Stores LogoWhen: Jun 16-18, 2020

Where: Seattle, WA

Website: https://futurestores.wbresearch.com/

Why you should go: What will the future of retail hold? This conference was designed to answer that question. Future Stores is for retail innovators looking to provide customers with a transformative in-store experience. The event caters to a community comprised of executives focused on store experience, operations, innovation, and omnichannel.