By: Jesse Davis West February 14, 2019

2019 is shaping up to be the year of customer success, as advances in technology now make it possible to personalize in-store experiences like never before. If you’re interested in transforming customer experiences, removing friction from the buying journey, building loyalty and offering every customer VIP treatment, look no further than this list of innovative retail conferences.

The following seven retail conferences are perfect for customer-experience-minded retail professionals. Each of these excellent shows will give you a chance to see the latest technology and best practices that industry leaders are using to provide customers with unforgettable customer experiences.


Shoptalk 2019 LogoWhen: March 3-6

Where: Las Vegas


Why you should go:  Shoptalk brings together the entire retail ecosystem for an expo focused on the future of retail. Learn the latest trends, business models and technologies that are transforming consumer experiences and expectations. The conference features both small and large groups including: sessions, roundtables, dinners and one-on-one meetings.

Retail Innovation Conference

Retail Innovation Conference LogoWhen: May 6-8

Where: New York City


Why you should go: Hosted by Retail TouchPoints, the Retail Innovation Conference is an educational and networking event that aims to help retailers think differently by spotlighting the disruptors who are driving business success. The conference will feature live presentations by select Retail Innovator Award winners.


NRF Tech 2019 LogoWhen: May 19-21

Where: San Francisco


Why you should go: NRFtech is a 2.5-day event that offers retail CIOs, CDOs, senior technology executives, VCs and start-ups a unique opportunity to discover and explore the latest retail technology while networking with peers in the industry. The conference’s goal is to extend the conversation to all organizational areas responsible for technologies that impact consumers.


Pulse 2019 LogoWhen: May 21-24

Where: San Francisco


Why you should go: Customer Success is one of the fastest growing professions in the modern economy. If you are in a customer-facing role, you won’t want to miss this fast-paced networking and learning conference. Featured: top industry speakers, groundbreaking sessions, opportunities for networking with like-minded customer success professionals.

Future Stores

Future Stores LogoWhen: June 5-7

Where: Seattle


Why you should go: What will the future of retail hold? This conference was designed to answer that question. Future Stores is for retail innovators looking to provide customers with a transformative in-store experience. The event caters to a community comprised of executives focused on store experience, operations, innovation, and omnichannel.


RetailX LogoWhen: June 25-27

Where: Chicago


Why you should go: RetailX is a retail conference focused on the intersection of e-commerce, store design and innovation. The conference features educational tracks designed to offer attendees a significant competitive edge in the rapidly evolving retail world. The conference specializes in shopper-facing retail technology, in-store marketing and RFID. The conference is expected to attract more than 20,000 attendees.

NRF Big Show

NRF Big Show 2019 LogoWhen: TBD 2020

Where: New York City


Why you should go: The NRF Big Show is undoubtedly one of the most important events each year for the retail industry. This community-focused expo caters to a global audience. It presents an opportunity to forge new partnerships, try out industry leading technology and learn best practices from some of the biggest players and sharpest minds in the retail industry today.